Policies, Terms and Conditions
It is your responsibility to check your booking confirmation carefully as soon as you receive it and contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later. Please review your confirmation information carefully.
Cancellation policy: SBACo pays out considerable costs prior to the start of all trips. A full refund, minus a $35.00 per person processing fee, is available up to 7 days prior to the trip. No refund will be granted for a cancellation within 7 days of the trip. Reservations booked within 7 days of the trip are non-refundable. SBACo reserves the right to cancel, reschedule or adjust the trip due to dangerous weather conditions.
Date change policy: You may rescheduled for a different date or tour up to 7 days prior to the trip for an additional 15% processing fee, subject to availability. Any subsequent rescheduling will also be subject to this fee.
Missed ferry/charter boat policy: Your confirmation has the proper checkin time for your activity. You should be ready to depart at that time. Please allow adequate time for travel, parking and checking in to make your boat. If you are late, you will miss the boat as it will not wait. If you miss your ferry or charter boat, you will not be issued a refund. Please don't ask.
Guests under 18 years of age MUST have a parent or legal guardian sign their release forms. If you need this paperwork sent to you ahead of time, please contact our office.
Lost or Stolen Items: Santa Barbara Adventure Company/Channel Islands Adventure Company is not responsible for items that are lost or stolen on your trip. Please make sure you have all your personal items with you at the end of your trip. Thank you.
Gift Certificates: Gift certificates are not redeemable for horseback riding, paragliding or rock climbing. Gift Certificates are non-refundable. All trips are available at various points throughout the year and have minimum numbers for booking.
Please note your own Client Responsibilities: All clients will be required to follow the safety policies and procedures of Santa Barbara Adventure Company/Channel Islands Adventure Company and its guides and all clients will be required to sign a Participant Assumption of Risks, Acknowledgment of Inherent Risks and Indemnity Agreement in favor of Santa Barbara Adventure Company/Channel Islands Adventure Company upon their arrival. Our staff will give instructions before each trip and it is important that you listen and do as they say. You will assume the responsibility for many decisions affecting your safety during this trip. These activities can be physically demanding with inherent elements of risk and danger beyond our control. We do not assume liability for personal injury or death. We offer trips requiring various degrees of fitness. We are not qualified to evaluate your fitness as appropriate for any given trip. If you are overweight or in poor physical condition or have other health concerns, you should consult your physician before the trip.
Santa Barbara Adventure Company . Channel Islands Adventure Company . 805-884-WAVE (805-884-9283)
Meeting spot: Santa Barbara Harbor at the boat launch near "Sea Landing,” 301 W. Cabrillo Blvd (not the building, the boat launch nearby). The Santa Barbara Harbor is on Cabrillo Blvd., West of State Street. Please read the directions below in full for the best understanding of the location - do not just rely on your Apple or Google maps to the address above.
Meeting time: Start time will vary througout the year, and will be approximately 2 hours before sunset.
Guide gratuity: Our guides do their best to ensure you have a great time. It is customary, but always optional, to tip your guide if you had a positive experience. Guide gratuity is not included in your reservation fee and should be paid directly to your guide (10-15% is standard).
From the South: Take Hwy 101 north of Montecito to the Cabrillo Exit (left side of Highway). Turn left at the stop. Follow Cabrillo Blvd (approximately 5 miles) to Harbor Way intersection. Turn left onto Harbor Way. Turn left once in the parking lot, entering the harbor at the brown kiosk. In the harbor, go back towards the pier. Follow the signs to boat launch area. We will meet you at the “Sea Landing” at the end of the Harbor. Look for your guide with the kayaks. Parking is $2.00 per hour, maximum $12 per car.
From the North: Take Hwy 101 South. As you enter the Santa Barbara area, take Castillo Exit. Turn right at the end of the off ramp. Follow Castillo Street towards the beach. Turn right onto Cabrillo Blvd. Follow Cabrillo Blvd (approximately .5 miles) to Harbor Way intersection. Turn left onto Harbor Way. Turn left once in the parking lot, entering the harbor at the brown kiosk. Follow the signs to boat launch area. We will meet you at the “Sea Landing” at the end of the Harbor. Look for your guide with the kayaks. Parking is $2.00 per hour, maximum $12 per car.
See image below as to where to meet your guide in the Harbor.
Equipment List for Kayaking Trips
All though we offer dry bags to help keep gear dry, everything that comes on the kayaking trip runs the risk of getting wet. We therefore recommend that you only bring personal gear that can get wet or damp during the trip. Items that must stay dry such as cameras or other electronic devices, change of clothes or person affects should stay in your vehicle.
SBACo will provide: kayaks, paddles, paddle jackets and life jackets.
To ensure proper equipment, please provide your heights & weights. Please let us know if anyone in your group is over 230 pounds.
What you will need:
~ Sun Screen (SPF 30 or higher).
~ A hat with a brim.
~ Sunglasses with a neck strap such as "Chums" or “Croakies”
~ 1-quart (or greater) water bottle filled with water - please help us reduce our environmental footprint by bringing a re-usable bottle.
~ Wet shoes such as "Tevas" or "Aqua Socks" or an old pair of tennies.
~ Swim suit or swim trunks
~Synthetic clothing (layering). (optional)